Question 1

How do I place an order?

Accepted Answer

Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details, select your preferred payment method, and confirm your order. You'll receive an order confirmation via SMS/email.

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept Cash on Delivery (COD) for all orders. We're working on adding online payment options including credit/debit cards and mobile banking solutions.

Question 3

How long does delivery take?

Accepted Answer

For orders within Dhaka, delivery typically takes 2-3 business days. For orders outside Dhaka, it usually takes 5-7 business days. You'll receive tracking updates along the way.

Question 4

What is your return policy?

Accepted Answer

We offer a 7-day return policy for unused items in original packaging. If you're not satisfied with your purchase, please contact our support team to initiate a return.

Question 5

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive a tracking number via SMS/email. You can use this to track your package on the courier's website.

Question 6

Do you offer international shipping?

Accepted Answer

Currently, we only ship within Bangladesh. We're planning to expand our shipping options in the future.

Question 7

How can I contact customer support?

Accepted Answer

You can reach us via phone, email, or through our Contact page. Our support team is available Saturday through Thursday, 10am to 8pm.

Question 8

Can I modify or cancel my order?

Accepted Answer

You can request modifications or cancellations within 2 hours of placing your order. Please contact our support team immediately. Once the order is processed or shipped, changes cannot be made.

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